Job openings for Client Relationship Manager in Thane

We are seeking a highly motivated and skilled Client Relationship Manager (CRM) to join our
dynamic team at a leading real estate firm in Thane. The ideal candidate will play a crucial role
in ensuring the satisfaction and retention of our clients through exceptional service and effective
communication. As a CRM, you will be the primary point of contact for our clients, managing
their needs and ensuring smooth interactions throughout their journey with us.
Key Responsibilities:
Client Management: Ensure that all needs of clients are successfully met and managed
after booking.
After-Sales Service: Provide continuous support to existing clients and ensure they are
fully satisfied with the services offered.
Client Feedback: Actively seek honest and constructive feedback from clients to
improve services and resolve any concerns.
Booking to Payment Collection to Possession: Provide end-to-end service to clients,
from order placement to payment collection, ensuring satisfaction at every stage.
Query Resolution: Address and resolve all client queries promptly, ensuring a smooth
and positive experience.
Product & Service Guidance: Offer insights and assistance to clients regarding our
products or services, ensuring they are well-informed.
Complaint Handling: Act as the main point of contact for client complaints and escalate
issues to the relevant department or personnel for resolution.
Proactive Communication: Understand client needs, proactively address issues, and
ensure a high level of customer satisfaction at all times.
Documentation: Maintaining and filing documentation as per the process of the
company including receipts, demand letters, interest letters, etc if and when needed.
Coordination: Coordination with different departments and entities such as banks to
ensure the client journey is seamless.
Key Skills & Qualifications:
Polite Disposition: A friendly and professional attitude when dealing with clients.
Strong Follow-up Skills: Ability to rigorously follow up with clients to ensure all needs
are met.
Excellent Communication: Confident communication skills, both verbal and written,
with clients and colleagues.
Problem Solving: Ability to understand client circumstances and provide appropriate
solutions
Proactive Approach: Always anticipate client needs and take proactive steps to exceed
their expectations.
Availability: Be readily available for calls and maintain consistent communication with
clients.
Qualifications:
Strong command on English language is mandatory.
Strong interpersonal, coordination and follow up skills.
Quick learner.
Ability to handle multiple tasks and maintain attention to detail.