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• Address user tickets regarding hardware, software and networking
• Troubleshooting desktop hardware and software related issues.
• Installation & configuration of network Printer & Scanner & troubleshoot the issue of printer.
• Troubleshooting laptop with installation and configuration of laptop.
• Walk customers through installing applications and computer peripherals
• Follow up with clients to ensure their systems are functional
• Hands-on experience with any types of Windows OS like Windows 10 & troubleshoot the OS issue.
• Ability to perform remote troubleshooting and provide clear instructions
• Working knowledge of office products and computer peripherals, like printers and scanners
• Knowledge of popular operating systems, software applications, and remote connection systems
• Knowledge of network security practices and handle any anti-virus.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Support using Active Directory to create or delete accounts, password resets, clean up
• Microsoft Active Directory Users and Computers, OU structure understanding
• Ability to perform operation in domain environment i.e joining of system in domain
• Hands on experience on Windows Server platform support:, 2008, 2008R2, 2012, 2012R2, 2016, 2019
• Skils of OS installation & any MS-Office, Outlook Configuration, Office 365
• Understanding of Drivers/Patches/Tools downloading form OEM website, Backup and Restore knowledge
• Handle customer complaints and resolving issues like no connectivity, slow browsing the internet, mail send and receive problem
• Able to communication with vendor, customer & users as well.
• Good written and verbal communication skills, excellent interpersonal skills.
|Experience||1 - 3 Years|
|Industry||IT Hardware – Networking|
|Qualification||Diploma, Professional Degree, Other Bachelor Degree|
|Key Skills||Good Communication Desktop Support Engineer Desktop Maintenance Active Directory Windows installation Hardware Engineer|
|Contact Person||Jayati Sonejee|
|Address||Reg Office: Fort, Mumbai|